Returns Policy

Returns Policy

As per the Consumer Contract Regulations June 2014, you can return goods and receive a full refund under the following conditions:

You have had the goods delivered within seven working days of delivery from Safe Roots, this starts from the day after the goods have been signed for. The items are unopened and in the original condition as when they were delivered to you.


The items have developed a fault during standard use.
The items are within the manufacturer’s warranty period.
Simple checks

Please ensure that any parcels delivered are intact and free from damage and unopened, if they appear to show any damage please make a note when signing for the goods, alternatively you can refuse delivery of these items, however only full refusal if multiple parcels will be accepted, in the unlikely event this occurs please contact us asap on 01708 862990 or by email

Please check all items once unboxed to ensure that they are not damaged and are fully functioning, if this is not the case please ensure you notify us as soon as you can, or within the given returns policy time frame, on 01708 862990 or by email we will then arrange suitable collection and replacements where necessary.
If any items appear not to be functioning as expected, do not attempt to fix or tamper with any products, this could affect your statutory rights, please notify us on 01708 862990 or by email and we will arrange a suitable replacement.

If you notice any irregularities with your order, please notify us as soon as possible or within 7 working days, on 01708 862990 or by email info@safe-roots.comwe will endeavour to correct and refund where possible.
You can return any unwanted items, you can return the item(s) to us unopened and intact in a re-sellable condition within 14 working days after the day of receiving the goods, we are unable to accept any goods back that have been opened or the seal(s) have been broken or have been damaged, unless reported as damaged in transit, you can contact us on 01708 862990 or by email

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If you have any type of query, contact us without any hesitation. Our team is always here to guide you!